Refund policy
REFUND & CREDIT POLICY
If goods or services received are defective or unsuitable, a full refund or replacement may be provided. Please note, products cannot be returned due to change of mind. This policy extends to damage in transit or discrepancies in order fulfillment.
We guarantee that our goods:
Are of acceptable quality and match the description provided.
Where Store Credits are offered, these:
Are not redeemable for cash.
Must be used within 3 years.
Cannot be swapped or split.
Are non-transferable between customers or companies.
To request a replacement, refund, or credit:
Email orders@willandmikes.com.au within 24 hours of order receipt. In the Subject Title, specify "Refunds or Credit" and your Business Name. Please include details and attach images if necessary.
If goods or services received are defective or unsuitable, a full refund or replacement may be provided. Please note, products cannot be returned due to change of mind. This policy extends to damage in transit or discrepancies in order fulfillment.
We guarantee that our goods:
Are of acceptable quality and match the description provided.
Where Store Credits are offered, these:
Are not redeemable for cash.
Must be used within 3 years.
Cannot be swapped or split.
Are non-transferable between customers or companies.
To request a replacement, refund, or credit:
Email orders@willandmikes.com.au within 24 hours of order receipt. In the Subject Title, specify "Refunds or Credit" and your Business Name. Please include details and attach images if necessary.